View Frequently Asked Questions Asked by Grand Forks Property Owners
How long does it take to start managing the property?
Typically, we will be ready within the first 24 hours after signing the contract.
How long does it take to find tenants?
Our goal is to find suitable tenants as soon as possible. In order to do this, we use various advertising platforms. Our average time to place a tenant is less than 30 days.
How do the application fees work?
Tenants need to pay the application fee. We use this fee to enable background and credit checks.
What is the process of determining my property's rent?
We'll use practical tools and result-oriented strategies to determine the proper rent. Among other practices, we conduct deep research and market comparisons. All the gathered knowledge allows us to create highly competitive rent prices.
How do you collect the rent?
We have different payment methods: mail, office delivery, or online payments.
I prefer direct deposits. Is it possible?
Yes, we can and prefer to make direct deposits to your preferred bank account.
Do you screen tenants?
Yes, we screen all the prospective tenants. The screening process covers a variety of tests. These include criminal history, credit checks, and employment verification. The tests have been chosen to lower the risk of admitting problematic tenants.
Can I keep my current insurance?
Please check with your insurer to make sure that you keep the coverage. Before starting to manage, we need to see proof of your insurance. Your insurance won't cover the tenants' personal belongings. That's why all our renters are highly encouraged to have adequate renters’ insurance. This greatly helps to solve emergency issues.
What does my tenant have to do before the move-in?
First, your tenant needs to successfully get through the screening process. When that goes well, they are obligated to pay the full security deposit. Also, they will get an appointment to sign the lease agreement or sign electronically. They need to read through the legal document and agree with all the terms.
Sometimes there are extra fees involved. In this case, they need to settle all of these things when signing the agreement.
How will my tenant be cleared from their lease?
When your tenant moves out, we inspect the property's condition thoroughly. They will get the approval along with the returned security deposit. That holds only true if there are no damages found.
What kind of inspections do you conduct?
We do move-in and move-out inspections. As per your request, we can do an unlimited number of drive-by inspections. This way you can ensure the property remains in good condition. At least once annually, we conduct in-person detailed unit by unit inspections.
How are the utilities organized?
When tenants move into your property, all tenant utilities will be in their name (when applicable). Some types of utilities could be catered for by the properties. For example, trash collection or water. All the owner's utilities stay attached to their name. These utilities get submitted to the office for payment. Of course, your regular cash flow statement includes the utilities.
What if my tenant doesn't pay rent on time?
Our lease agreements contain strict rules about rent payment delays and failures. Tenants have to quickly pay the late fees after receiving the notice. Continuing payment default results in eviction.
What's the policy for property damage and maintenance?
We will repair all damage using our in-house professionals as well as licensed and professional partners when needed. The vendor of choice is determined on a case-by-case basis depending on the job. Routine maintenance is performed to maintain the integrity of the property. We rely on tenants to help us do this. If a work order request is submitted, we will investigate and take appropriate action. We have an agreed upon pre-determined expenditure amount that we will work within.
Which reports can I access?
You are able to access a multitude of reports when you use our owner portal. These reports include regular statements for income and expenses. They are saved on our cloud servers and can be downloaded anytime on your own devices or accessed online. You will have historical access to these reports online if you are a client of TruHome.
Is it a good idea to welcome pets or smokers?
Allowing pets isn't something you would be obliged to do. When it comes to pets, you should keep in mind that being too strict could cost you a considerable amount of prospects. Smoking inside any property or within 20 feet of any common area public entrance is always strictly prohibited per our lease agreement.
We forbid smoking in all the rental properties. If we find evidence of smoking, then the tenants have to pay for any relevant damages.
Does hiring a property manager lead to loss of all control?
No, property management means that you can still have a say in practically every decision that is made. Also, you can choose the level of how much you want to be involved in smaller-scale choices.
Amazing staff, who are always willing to help and make renting easy. Their Gallery apts (buildings H-K) is extremely spacious and worth the money. We love the apartments. Ample parking and garage space.
Winner of 2 Grand Forks Herald Awards
Best Property Management Company & Best Small Company to Work For in Grand Forks.