View Frequently Asked Questions Asked by Grand Forks Tenants
How can I submit a rental application?
You have to be at least 18 years old. If you aren't under 18, click here to use our online portal for submitting an application.
Is it possible to apply for a property that I haven't viewed?
Sometimes…we always highly recommend that you only send an application for a viewed property. Otherwise, we may deny your application while retaining the application fee. We understand that you may not have time to view the property. In this case, you could arrange for a friend or family member to view the property on your behalf or coordinate a virtual tour of the property.
It's important to see the property instead of only looking at the photos. The photos serve as an approximate representation. Applicants should check whether the property matches their expectations and needs.
How can I visit a property?
Call the number on the listing directly or click here to contact us through the contact page. After receiving a request, we'll quickly organize a property viewing. Our goal is to make sure you'll find your dream home.
Do I have to sign a lease?
Yes, you have to sign a lease online or offline by appointment. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.
What is your security deposit policy?
Security deposit equals to one months' rent. You need to pay the full amount before moving in.
How do the rent payments work?
Your rent is due on the first day of every month. We offer a variety of payment options.
Pay onlineClick here to access the system. Use Tenant Login to view your account balance as well.
Mail the rent directly to our office. Don't forget to indicate your address and unit number on the money order memo.
24/7 rent drop box at our physical office
In-person at our physical office.
Please note that cash payments aren't accepted due to security reasons.
When do you increase the rent?
Rent increases usually happen after the lease term expiration. Of course, it isn't always increased. Our analysis accounts for the property owner's requests and relevant market conditions.
What could I do to waive the late rent fees?
We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. That means we have to treat all tenants equally.
What happens if I can't pay the rent on time?
Immediately call our accounts receivables department. Failing to contact could lead to an eviction.
Am I allowed to have a roommate?
Yes, but every roommate needs to get approval. You can do this using a rental application form. After filling out the form, pay the application fee, and wait for the screening results. Skipping any of these steps violates the lease and could lead to termination.
What kind of situations are emergencies?
Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during the cold season are definitely emergencies.
What's the pet policy?
The pet policy depends on the terms in each specific lease agreement. When you already have a pet and you want to add an extra one, please call our office first. We will process every request separately depending on the lease terms. If you fail to get approval for a pet BEFORE you bring a pet into your home, you could be violating your lease agreement which could result in termination.
Can I change the locks?
No, you would violate the lease agreement terms. It's possible to install new locks, but then you have to write a request. Wish to add extra locks? You have to bear the associated costs. Our approved contractors or in-house maintenance need to conduct the work.
Can managers and staff enter my home when I'm not there?
If there's a need to enter the property, we'll notify you beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for emergency repairs. Also, they might allow insurance agents or inspectors to enter the property.
But regular maintenance is preferably carried out when you aren't away from home. We take your privacy very seriously and will do our best to abide by your wishes.
Do I need renters insurance?
Yes, it is highly recommended that all tenants have renter’s insurance before moving in. If damage to the property and your belongings occur. Our insurance will only cover damages to the property, not your personal belongings.